客戶投訴政策

您可以透過郵件brightgrowth@hotmail.com進行投訴舉報，請在舉報時提供盡可能詳細的資訊。我們也接受匿名投訴，但我們可能無法聯絡您收集進一步的必要資訊或告知您調查結果。如果您提供姓名和聯絡方式，請放心，我們將竭盡全力保護您投訴的隱私和匿名性。所有投訴都會在收到郵件後一周內進行調查並記錄，您將收到投訴正在調查的確認函。

Customer complaint policy

Complaints can be reported and mail to brightgrowth@hotmail.com, please kindly provide as much as information as possible when reporting a complaint. An anonymous complaint can also be accepted but we may not be able to contact you to gather any further necessary information or to inform you of the outcome of the investigation. If you provide your name and contact information, you can be assured that everything will be done to protect the privacy and anonymity of your complaint. Every complaint is investigated and documented in one week after we receiving the email, you will receive acknowledgement that the complaint is being investigated.

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